Join Our Team

Quality Assurance/Customer Service Specialist

SemiLink Materials, LLC supports the semiconductor industry by providing ultra-high-purity gases and materials that power the world’s most advanced manufacturing processes in the semiconductor world. We are growing and looking for a highly organized and proactive individual to join our team and manage the full customer order cycle while working closely with our Quality Director to support Quality Assurance processes.

Position Summary

This role serves as the critical link between our customers, vendors, internal operations, and logistics partners.  There will be a Quality Assurance Specialist portion of the job which requires you to work with our Quality Director to ensure compliance with customer requirements, industry standards and internal processes.  You will also manage everything from order entry through delivery confirmation with our customers, ensuring timely fulfillment, clear communication, and excellent customer experience.

The Role

·         Develop and implement quality assurance procedures and guidelines to ensure compliance with industry standards and regulations

·         Conduct regular audits of production processes, documentation, and procedures to identify areas for improvement

·         Collaborate with R&D and production teams to ensure new products are developed with a focus on quality and reliability as well as participating in the review and approval of change control requests to assess their potential impact on product quality

·         Assist in the preparation and submission of regulatory documentation and support regulatory inspections as needed

·         Provide training to employees on quality control and quality assurance procedures

·         Manage the document control system

·         Act as the primary point of contact for customers on order confirmation, order status, shipping updates, general inquiries, complaints, and service issues

·         Must be available to provide customer support during standard business hours to ensure timely and consistent customer experience

·         Receive and process customer orders into the customers’ ERP system with accuracy and efficiency

·         Execute procedures and checklists as required by ISO 9001 

·         Understand customer specifications and match customer part IDs in POs to SemiLink part IDs to ensure the correct product is produced and delivered

·         Confirm product availability, lead times, pricing, and estimated shipping schedules for each order

·         Coordinate with the Logistics Manager and shipping partners to ensure timely delivery and issue resolution including but not limited to, collaborating with over-the-road transporters, freight forwarders

·         Initiate order execution in SLM systems

·         All other duties as assigned

The Candidate

·         Effective communication and teamwork skills to collaborate with cross-functional, and remote, teams

·         Excellent attention to detail, organizational skills, and ability to work independently while managing multiple priorities

·         3+ years of experience in a customer service or supply chain coordination role

·         Minimum of Associate’s degree (AA) or equivalent from a two-year college or three-plus years related experience and/or training, or equivalent combination of education and experience.  A bachelor’s degree is a plus

·         Industry experience in semiconductor, chemical, or high-purity materials preferred

·         Knowledge of statistical analysis and quality tools (Six Sigma, Lean, etc.) is advantageous

·         Familiarity with ISO standards and quality management systems

·         ERP/MRP experience (NetSuite, SAP, Oracle, or similar system)

·         Familiarity with shipping platforms and logistics providers (FedEx, DHL, freight brokers)

Job Type

Full-time, exempt position on-site Stevensville, MT with possible travel to Missoula headquarters occasionally as well as vendor sites

Benefits

·         401(k) with employer matching

·         Bonus opportunity

·         Health, Vision and Dental insurance

·         Health savings account w/ employer contributions

·         Paid time off

·         Professional development assistance and growth opportunities

Schedule

 Typically, Monday to Friday, with occasional weekend travel or while at customer site.

Interested?

Apply at careers@semilinkmat.com